Last updated: 2026-09-18
NetRegister is a personal money manager that works entirely on your device. This page covers the questions we get most. If it does not answer yours, email us — a person reads every message.
support@cstructor.zohodesk.com
We aim to reply within two business days.
Do I need an account? No. The free app needs no sign-up, no email address, and no network connection. Open it and start entering transactions.
Where is my data stored? In a file on your device. Nothing is uploaded anywhere unless you turn on cloud sync, which is an optional paid feature.
What does it cost? The app is free, permanently. That includes unlimited accounts, unlimited books, manual entry, file import, reconciliation, categories, payees, bills, current-month reports, and net worth.
What is Premium? A one-time purchase that adds report export and cloud sync across your devices and the web app.
What is Bank Sync? An annual subscription that downloads transactions from your bank automatically. It is priced per connected bank and requires Premium.
How do I import from my bank? Import QIF, OFX, or QFX files that you download from your bank's website. NetRegister detects duplicates, so overlapping statements will not post twice. Files exported from Microsoft Money are supported.
Can I import a CSV file? Not currently. CSV is available as an export format from reports.
How do I back up my data? If your device backs itself up — iCloud Backup, a computer backup, or another tool you have set up — your NetRegister data is included. Those backups belong to you and your backup provider; we have no access to them. If you want a copy you control, export your reports.
What is a book? A separate, self-contained set of accounts — personal and business, for example. Each book is its own file, so nothing crosses between them. You can create as many as you like.
What is the difference between bank balance and adjusted balance? The bank balance is what your statement says. The adjusted balance includes transactions you have entered that have not cleared yet.
My bank transactions are missing or out of date. Two things to try first, in the app under Cloud Sync:
Also check which book is open. Synced accounts belong to the book that was active when you linked the bank.
My bank says "Login required." Your bank has ended the connection, which happens periodically for security. Open Bank Sync → Connected banks and tap Reconnect.
My bank shows "New accounts available." You have accounts at that bank that NetRegister is not yet tracking. Tap Add accounts to choose them.
Why do I only see about 90 days of history? Many banks return only a limited window when a connection is first made. Older transactions can be brought in by importing a file from your bank.
Do you see my banking password? No. Bank credentials are entered directly into Plaid, our banking partner, and are never sent to us or stored by us.
I bought Premium but a different device still shows the free version. Sign in to cloud sync on that device with the same account. Purchases follow your account, not the device.
I reinstalled the app and lost my purchase. Purchases restore automatically at launch. If one does not, email us with the Apple receipt.
How do I cancel a Bank Sync subscription? Through the App Store, in your Apple account's subscription settings. We cannot cancel it for you.
How do I get a refund? Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.
How do I delete my data? Data on your device is removed when you delete the app. Cloud sync is not available in the current release, so that is all of it — nothing of yours is stored with us. When cloud sync ships, Cloud Account → Delete account & cloud data will erase what we hold, and that cannot be undone.
What do you collect? Nothing at all if you never turn on cloud sync and never link a bank. See our Privacy Policy for the full detail, and the Terms of Service.
iOS 18 or later. NetRegister also runs in a web browser for Premium users with cloud sync enabled.
Email support@cstructor.zohodesk.com. Telling us what you were doing, what you expected, and what happened instead gets you a useful answer fastest. If it involves bank data, mention which bank and which book.